Refund policy

Cancellation Window: Orders may be cancelled within 6 hours of placement. After this, orders are processed for shipping and cannot be cancelled.
Cancellation Fee: A $20 restocking fee applies to all cancellations to cover processing costs.
Non-Cancellable Orders: Shipped orders cannot be cancelled. Review orders carefully before confirming.

Eligibility for Return: We offer a 90-day return or replacement policy from receipt. Proof of purchase is required. Items must be properly used as intended for the full 90-day period.
Return Shipping Responsibility: Customers pay for and arrange return shipping. Use tracked methods for security.
Refund Processing: After receipt and inspection, refunds issue to the original payment method within 7 business days.
Refund Denial: Refunds may be denied if items fail criteria or exceed the return window.

This section applies to EU residents and aligns with EU consumer protection rules.

14-Day Withdrawal Period:
- Withdraw within 14 days of receipt without reason.
- Disclaimer for Non-EU Company: GetFootRenew is based outside the EU (United States). Enforcing the 14-day right may be difficult due to jurisdiction. Check terms before purchase.
- Our 90-day global policy provides extended flexibility.
Return Address:
- Send returns to: East Warehouse, 570 Solon Rd, Bedford, OH 44146, United States.

Disclaimer for Non-EU Address: Return shipping costs are the buyer's responsibility. Additional customs duties, taxes, or fees may apply and are also the buyer's responsibility.

Return Process and Refund Timeline:
- Contact us at support@getfootrenew.com with order details to start.
- Ship securely to the address above.
- Upon receipt, inspection occurs (2-3 business days).
- Approved refunds (product cost plus original shipping, excluding returns) process within 7 business days. Total timeline: 10-14 business days.

Inspect orders on delivery. Report defects, damages, or errors immediately at support@getfootrenew.com

Exchanges

Return the original per policy, then purchase the new item separately.

We cannot guarantee pre-Christmas delivery for orders after December 1st and are not liable for delays. Order early.

GetFootRenew may modify this policy anytime without notice. Changes apply immediately and post on our site.

Placing an order means agreement to this policy.